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Shipping Policy

Last updated: November 2025

Thank you for visiting and shopping at Bapanapalli Sarees.
This Shipping Policy explains how we handle the dispatch, delivery, and tracking of your orders placed through https://www.bapanapallisarees.com.

1. Order Processing Time

  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
  • If there is a high volume of orders or any delay in dispatch, we will notify you via email or WhatsApp.
  • Orders placed after 6:00 PM IST will be processed the next business day.

2. Shipping Partners

We ship all products through trusted courier services such as:

  • DTDC, Blue Dart, Delhivery, India Post, or Professional
  • Couriers, depending on your location and service availability.

3. Estimated Delivery Time

  • Within Andhra Pradesh & Telangana: 2–4 business days
  • Other states in India: 4–7 business days
  • Remote or rural areas: Up to 10 business days
  • Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or regional restrictions.

4. Shipping Charges

  • Free Shipping is available on select orders as per promotional offers displayed on our website.
  • For other orders, shipping charges (if any) will be shown at checkout before payment.
  • COD (Cash on Delivery) orders may include a small handling fee depending on courier policy.

5. Tracking Your Order

Once your order has been shipped:

  • You will receive an email or WhatsApp message with your tracking ID and courier details.
  • You can track your shipment directly on the courier’s website using the tracking number provided.
  • If you face issues tracking your parcel, contact us anytime at bapanapallisareees.official@gmail.com or WhatsApp ‪+91 91823 72567‬.

6. Delivery Issues

If your package shows “Delivered” but you haven’t received it:

  • Please check with neighbors, security, or local courier offices.
  • If still unresolved, inform us within 24 hours of the delivery update so we can raise a claim with the courier.
  • We are not liable for incorrect addresses provided at checkout or packages lost due to incomplete delivery information.

7. International Shipping

  • Currently, Bapanapalli Sarees ships only within India.
  • International delivery services will be added soon — updates will be posted on our website.

Cancellation Policy

Last updated: November 2025

At Bapanapalli Sarees, we strive to ensure a smooth and satisfying shopping experience for every customer.
This Cancellation Policy explains how and when you can cancel an order placed on https://www.bapanapallisarees.com.

1. Order Cancellation by Customer

Orders can be cancelled before they are dispatched from our warehouse.

To cancel, contact us immediately via:

📧 bapanapallisareees.official@gmail.com
📞 +91 91823 72567
💬 WhatsApp: +91 91823 72567

Please mention your Order ID and Reason for Cancellation in your message or email.

If the order has already been shipped, it cannot be cancelled. In such cases, you may refer to our Return & Refund Policy after receiving the product.

2. Order Cancellation by Bapanapalli Sarees

  • We reserve the right to cancel an order in the following cases:
  • The product is out of stock or discontinued.
  • Payment was not completed successfully.
  • The shipping address provided is invalid or unserviceable.
  • Suspected fraudulent or suspicious transactions.
  • If we cancel your order, the full amount will be refunded to your original payment method within 5–7 business days.

3. Refund for Cancelled Orders

  • For prepaid orders, refunds will be initiated within 3–5 business days after cancellation confirmation.
  • The amount will be credited back to your original payment method (UPI, debit card, credit card, or wallet).
  • COD orders are not applicable for direct refunds — only the order will be cancelled prior to shipping.

4. No Cancellation After Dispatch

  • Once your order has been packed and shipped, it cannot be cancelled.
  • If you no longer wish to keep the product, please refer to our Return & Refund Policy after delivery.

Refund & Return Policy

Last updated: November 2025

Thank you for shopping at Bapanapalli Sarees. We value your trust and strive to provide quality products. Please read our policy carefully before making a purchase.

1. Return Eligibility

We accept returns or exchanges only under the following conditions:

  • The product is defective, damaged, or incorrect.
  • The request for return is raised within 48 hours of delivery.
    The item is unused, unwashed, and in its original packaging with tags intact.
  • Custom-stitched or altered sarees are not eligible for return or exchange.

2. Return Process

To initiate a return:

  • Contact us at bapanapallisareees.official@gmail.com or WhatsApp ‪+91 91823 72567‬ within 48 hours of delivery.
  • Provide order details and clear photos of the product issue.
    Once approved, we will guide you through the return or exchange process.

3. Refunds

  • Refunds are processed only after receiving and inspecting the returned item.
  • Refunds (if applicable) will be issued to the original payment method within 5–7 business days after approval.
  • Shipping charges and COD fees (if applicable) are non-refundable.

4. Exchanges

If you wish to exchange an item, please inform us within 48 hours. Exchange will be provided for the same or equivalent product value (subject to availability).

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sarees that have been worn, washed, or altered.
  • Discounted or sale items.
  • Customized or made-to-order sarees.

Contact Information

For queries regarding these Terms & Conditions, contact us at:

📧 bapanapallisareees.official@gmail.com
📞 +91 91823 72567
💬 WhatsApp: +91 91823 72567